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Patient Administrator

Excel Recruitment is seeking a number of Patient Administrators for our client who specialises in the healthcare and patient support sector. This role is ideal for someone with strong telephone-handling experience and previous exposure to a medical, healthcare, or clinical administration environment. This is a full time temporary position with the possibility of moving to a permanent contract.

Responsibilities

• Handle high volumes of patient phone calls in a calm, professional manner.
• Triage medical-related queries and direct them to the correct Nursing, Lab, or Administration teams.
• Escalate urgent or sensitive patient issues using agreed clinical escalation procedures.
• Keep accurate call notes and logs, highlighting any recurring medical or patient‑care issues.
• Support smooth patient communication during the organisation’s system transition period.

Requirements

• Experience in healthcare administration or a busy call centre taking high‑volume calls.
• Strong communication and decision‑making skills when dealing with patients and medically sensitive queries.
• Ability to stay calm, professional, and detail‑focused under pressure.
• Understanding of confidentiality, patient information handling, and appropriate communication in a medical setting.

This is a great opportunity for someone with telephone experience and an interest in the medical/healthcare sector. If you would like to apply for this Patient Administrator position, please apply using the link below. For any questions, please contact Laurence on 01‑8717605.

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