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Membership Officer

Excel Recruitment is seeking a Membership Officer for our client who specialises in the membership services and charity sector. Our client is a leading national membership organisation that supports a large network of members and local associations throughout Ireland. This is an excellent opportunity for an organised and detail-focused administrator to join a busy team and play a key role in membership administration, customer service, and database management.

Responsibilities

• Provide excellent customer service to members and prospective members via phone and email.
• Accurately input, update, and maintain member information on the Salesforce CRM system.
• Process membership applications, renewals, cancellations, and account updates.
• Record and manage payments, including bulk payments and membership affiliations.
• Issue membership cards, receipts, and other membership documentation.
• Generate reports and extract data for management when required.
• Assist with mail campaigns and maintain accurate mailing records.
• Ensure all database information is accurate, up to date, and compliant with company standards.
• Identify opportunities to improve administrative processes and data accuracy.
• Work collaboratively with colleagues and provide support during busy periods and events.

Requirements

• Previous experience in administration, membership support, customer service, or a similar role.
• Strong attention to detail and a high level of accuracy in data entry.
• Experience using CRM systems, ideally Salesforce.
• Strong database management and record-keeping skills.
• Excellent organisational and time-management abilities.
• Good communication skills, both written and verbal.
• Proficiency in Microsoft Office applications.
• Ability to manage multiple administrative tasks in a busy environment.
• Team-oriented with a proactive and professional approach.

This is an excellent opportunity for a highly organised administrator with strong attention to detail, data entry, database management, and CRM experience to deliver an excellent service to members across the organisation. If you would like to apply for this Membership Support Officer position, please apply using the link below. For any questions, please contact Laurence on 01-8717605.